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  • Meet Skylar, your new Virtual Assistant.

    Reduce missed calls, cut time spent on the phone and save on overhead costs.
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  • Overwhelmed? Skylar is here to help.

    Let Skylar take care of the mundane tasks so you can focus on your customers.
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Why Messaging?

Did you know that messaging apps account for 91% of time spent on mobile devices?
In fact surveys show that most consumers would rather talk to a business through messaging
than call or download another app. Skylar enagages with you customers where they already are.

Benefits

Creating a great customer experience and generating positive business outcomes are at the centre of Skylar's design. It can help:
  • Cut calls and save time
  • Grow Your Client Base
  • Increase Bookings
  • Drive Customer loyalty

Cut calls and save time

Save hours spent on the phone and email. Skylar handles common phone and email communcations such as:
  • Booking or rescheduling appointments.
  • Confirming appointments directly with customers.
  • Answering common questions about services.
  • Answering basic questions about hours of operation.
  • Taking and relaying messages (e.g. customer running late).

Grow your client base

Skylar provides 24/7 individualized attention at scale which means that no customers fall through the cracks. It helps grow your client base by:
  • Converting customers you would have otherwise missed.
  • Reaching out to customers that haven't visited in a while.
  • Helping you provide a great experience to new visitors.
  • Seeking feedback on how to improve services.
  • Giving you more time to spend in person with staff and customers to build  long lasting relationships.

Increase bookings

Skylar doesn't just manage bookings. It helps increase visit frequency and revenue by:
  • Prebooking future visits with customers.
  • Proactively rebooking based on individual preferences.
  • Automatically sending reminders and reducing no-shows.
  • Communicating promotions to drive traffic.
  • Keeping track of package or membership usage.

Drive customer loyalty

The more Skylar learns about a customer and her preferences, the more it is able to help you personalize her experience by:
  • Tailoring reach outs according to preferences.
  • Recommending services based on visit history.
  • Anticipating seasonal needs.
  • Seeking feedback and suggestions.
  • Sending personalized messages.

Monitor On The Go

Skylar is available on iOS and Android - the world's most commonly used platforms. You can monitor its work on the go and make adjustments as necessary.

See Skylar in Action

Here is a sample of the types of conversation Skylar can engage in. In this scenario it interacts via text with a customer named Stacy on behalf of Posh Salon. Note that Skylar can also interact over email or chat.

Frequently Asked Questions

Got a burning question not answered below or just want to say hello? Feel free to reach out to us at info@skylar.app

1. Can I use my existing phone number, email or chat account?

Absolutely! Your customers already know how and where to reach you. We simply enable your accounts with Skylar and you can continue to conduct regular business through your usual providers.

3. Can I switch Skylar off for specific conversations?

We know some conversations require a human touch. Let Skylar know which requests to foward your way and it will learn to do so. You can even set preferences on a per-customer basis so that some will only ever interact with you directly.

5. Can Skylar integrate with my existing system?

Skylar can integrate with compatible booking systems, CRMs or productivity applications. When plugged into your existing software environment and customer base Skylar becomes even more powerful. Refer to the section below for a list of possible integrations. Using an application not listed? Skylar is always eager to learn a new skill so please send us a note at info@skylar.app

2. What if Skylar doesn't have the answer?

While Skylar will do its best to be helpful, sometimes it just won't know what to do. In these instances it will nudge you to take over and will follow up with you to learn how to handle such requests in the future.

4. Should I worry that using an AI might seem impersonal to customers?

Skylar is not meant to replace a live person and is very upfront about being a digital assistant. It handles repetitive tasks so you and your staff can focus on solving creative problems. It frees you up so you can spend more time in person with your customers. In a way Skylar helps your business become even more human.

Integrations

Integrate Skylar with your existing applications so it can be even more powerful. Additional customer insight will enable Skylar to provide customized and context aware answers.

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Skylar is curently in private beta. Sign up for our mailing list to get notified at launch and be among the first to get access.
SKYLAR AI 2018